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TERMS AND CONDITIONS

 

ORDER PAYMENT

Credit Card
For orders paid for by credit card, all card details are protected by the online payment processing system provided by Adyen, that accepts Visa, MasterCard and Maestro, and JVC. 

Credit Card Security
DELLOGLIOSTORE.COM clients are guaranteed maximum Credit Card security thanks to certified secure servers. You will notice the URL of www.dellogliostore.com begins with HTTPS rather than HTTP, signifiying you are navigating the site in secure mode. To ensure maximum security you will always be requested to enter your three digit secure code (CVV) for every purchase.  

DELLOGLIOSTORE.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. For more information, please visit www.visa.com or www.mastercard.com.  
 

Credit Card Charges
Upon order placement, your bank will authorize the order amount to be taken from your card. DELLOGLIOSTORE.COM has up to 30 calendar days to confirm the availability and status of the merchandise and request verification of the transaction by contacting the Client’s bank for approval of the charges before the authorized status is confirmed as a charge to the Credit Card. 
If there are sufficient funds and the account is valid, the order will be processed by Adyen on behalf of the two legal entities represented by DELLOGLIOSTORE.COM – D’O S.P.A and DELL’OGLIO S.P.A.  

Credit Card Currency
Credit Cards are debited in Euros, and the final price in local currency will be calculated using the applicable exchange rate the day the Credit Card company processes the transaction.  


Credit Card Purchase - First Time Clients
We remind first-time Clients that DELL’OGLIO and D'O may contact the Client’s bank for approval of the charges. This verification process may delay immediate shipping. For first time clients, DELLOGLIOSTORE.COM reserves the right to request to ship the order to the Credit Card Billing Address. 

 

Paypal
DELL’OGLIO welcomes payments from PayPal Accounts, and reserves the right to process orders only if shipped to the same address the Paypal account is registered with.

Bank Wire Transfer
DELL’OGLIO accepts Bank Wire Transfer as a method of payment. If Bank Wire Transfer is selected as a method of payment, you will receive an order confirmation from storeonline@delloglio.it with DELLOGLIOSTORE.COM’s bank details, which may be linked to the company DELL’OGLIO S.p.A or D’O S.p.A depending on the product(s) purchased.   
 

In order to proceed with a bank wire transfer for orders confirmed by DELL’OGLIO S.p.A, the bank details are below:  

COMPANY: DELL’OGLIO S.p.A
BANK: Unicredit S.p.A 
IBAN: IT24X0200804624000500005500 
BIC/SWIFT: UNCRITM1I67 

In order to proceed with a bank wire transfer for orders confirmed by DELL’OGLIO S.p.A, the bank details are below:  

COMPANY: D’O S.p.A 
BANK: Unicredit S.p.A 
IBAN: IT09G0200804682 000105353266
BIC/SWIFT: UNCRITM1K67

Clients selecting Bank Wire Transfer are requested to send a copy of the transfer made within 48 hours of placing their order. Orders will be shipped upon receipt of the funds. If a copy of the transfer is not received with 48 hours, the order will be cancelled.  

COD (Cash on delivery)

COD payments can be selected for shipments within Europe only, and will be delivered at no extra charge. Please take note that payment must be in cash only, and that cheques will not be accepted upon delivery. 

For COD orders shipped within Italy, shipments will be sent with DHL.  For COD orders shipped within Europe (excluding Italy), shipments will be sent with UPS.  
  

ORDER UPDATES AND ASSISTANCE 

Clients can obtain their order status and further assistance by sending an E-mail to storeonline@delloglio.it  or calling the number +39 091584433.  
 
To enable DELLOGLIOSTORE.COM to assist you in the most efficient way possibile, we kindly invite you to indicate your full name and order number for all enquiries. 

SHIPMENT TERMS 

On behalf of DELL’OGLIOSTORE.COM, the company DOW S.r.L ships all orders worldwide via the couriers DHL and UPS. 

Please note, couriers will not deliver to P.O. Boxes. .

Orders are shipped from the DELLOGLIOSTORE.COM warehouse in Palermo, Italy  from Monday to Friday. Friday evening, Saturday, and Sunday will be processed on Monday morning. 

Your order will be accompanied by an invoice issued by the company DELL’OGLIO S.p.A or D’O S.p.A, according to the item(s) purchased.  

For the sake of clarity, all orders for WOMEN’S items as well as MEN’S items for the following brands will be processed and invoiced by D’O S.p,A,on behalf of DELLOGLIOSTORE.COM: 

AMI, BABETTE WASSERMAN, BALENCIAGA, BARENA, CALVIN KLEIN 205 W39, CALVIN KLEIN, COMME DES GARCONS, DANIELE FIESOLI, DEPARTMENT FIVE, DOLCE & GABBANA, RICK OWENS DRKSHDW, GABRIELE PASINI, GOSHA RUBCHINSKIY, IH NOM UH NIT. JUNYA WATANBE, LANVIN, MONCLER, MOOSE KNUCKLES, NEIL BARRETT, ORIGINAL VINTAGE, PIERRE LOUIS MASCIA, PRPS, REPRESENT, RICK OWENS, SWIMS, VALENTINO, VALENTINO GARAVANI 

Your order will be processed and invoiced by DELLOGLIO S.p.A on behalf of DELLOGLIOSTORE.COM for the following MEN’S  brands:   

 AJMONE, ANDREA D’AMICO, BOGLIOLI, BRIGLIA 1949, BRIONI, BRUNELLO CUCINELLI, BUTTERO, CANALI, CHURCH’S, DELL’OGLIO, DESA 1972, DIRUGGIERO, FEFE, HARRIS WHARF LONDON, HERNO, INCOTEX, JACOB COHEN, KIRED, LARDINI, ORCIANI, PT01, SANTONI, TAGLIATORE, TATEOSSIAN, TOM FORD, ZANELLATO, ZANONE.    In case of orders that contain more than one item, your order will be processed by D’O S.p.A.   

Regardless, for further information or assistance, the DELLOGLIOSTORE.COM customer care team can be contacted at customercare@delloglio.it or +39 091 584433 for all orders placed via DELLOGLIOSTORE.COM.  

 

SHIPMENT DOCUMENTS 

As per International Laws regulating Commerce and Trade of imports and exports all DELL’OGLIO orders are shipped out of Palermo, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro. IT IS ILLEGAL TO DECLARE A LOWER VALUES OR STATE THE ITEMS PURCHASED AS GIFTS/SAMPLES AS PER INTERNATIONAL IMPORT REGULATIONS. 

 
SHIPMENT DOCUMENTS FOR EXOTIC PELTS AND SKINS:

Shipments of orders from DELLOGLIOSTORE.COM that contain an item made from an exotic pelt destined outside of the European Economic Community, by law, require an extra document for exportation called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna). This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org. The documents are issued from the Fishing Wildlife and Game Custom’s Office and may take up to 14 days to be processed. To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT. Due to standard processing time for the documents, the shipment will be delayed. 

 

TRANSIT TIME 

Estimated transit time after dispatch:

USA and Canada: 2-3 days 

Europe: 1-2 days for major cities / 2-3 days for remote areas

South America: 3-4 days

Asia and the Middle East: 2-3 days

Australia and Oceania: 2-3 days for major cities / 4-5 days for remote areas

Africa: 2-4 days 

DELLOGLIOSTORE.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond reasonable control.  
 
Orders will be shipped once the payment has been verified and merchandise is confimeed as in stock  
 
We remind first-time Clients that DELL’OGLIO will request Adyen to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping. 

Please note that during promotions and sales there may be delays in immediate shipping. 
 

SHIPPING AND RETURN FEES


Shipping costs are calculated at checkout depending on the shipment country and number/volume of items purchased. 

FREE SHIPPING may be applied from time to time, in line with seasonal promotions. 

**WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS MAY BE ADDED AT CHECKOUT 

 

SHIPMENT TRACKING 


Once your order has been shipped, the DELLOGLIOSTORE,COM Customer Care team will send you your DHL or UPS tracking number, to enable you to trace progress of your shipment.  
 
To trace your shipment, click on the link below and insert your AWB number received via email:  
 
DHL: https://www.logistics.dhl/it-en/home/tracking.html

UPS -  https://www.ups.com/tracking/tracking.html  
 

 

SHIPMENTS TO RUSSIA

All shipmens to Russia are shipped on behalf of DELLOGLIOSTORE.COM by the company DOW S.r.L. 

 

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

1. Terms used herein:

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

 

2. T&C Subject Matter

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

 

3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

Deliveries and Undeliverables

Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.

Inspection

DHL has the right to open and inspect Shipments without notice.

DHL’s Liability

DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:

- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or

- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.

Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

Time Limits for Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.

Delayed Shipments and Money-Back Guarantee

DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.

Circumstances Beyond DHL’s Control

DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

International Conventions

If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage.

Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

 

4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

 

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

 

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

 

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

 

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

 

6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

 

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

 

УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ

ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)

 

Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.

 

1. Термины, используемые в настоящих Условиях:

Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.

Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.

Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.

Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.

Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.

 

2. Предмет настоящих Условий

2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).

2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.

 

 

3. Условия доставки по сети DHL Express.

3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:

Доставка и невозможность доставки

Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю.

Инспектирование

«DHL» имеет право вскрывать и инспектировать Грузы без уведомления.

Ответственность «DHL»

Ответственность «DHL» однозначно ограничивается реальным ущербом и не может превышать предельных значений в расчете на килограмм/ фунт веса Груза согласно Разделу 6. Любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если даже «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков как до, так и после приема Груза, «DHL» не возмещаются. Если перевозка груза осуществляется комбинированным способом с использованием авиационного, автомобильного и иного вида транспорта, считается, что она осуществлялась авиационным транспортом. Ответственность «DHL» в отношении любого отдельно взятого Груза, (независимо от положений, содержащихся в Разделах 7-11), ограничивается фактической стоимостью и не может превышать:

- суммы, исчисленной из расчета 25,00 долларов США за килограмм или 11,34 доллара США за фунт веса Груза, перевозимого авиационным или иными видами транспорта, кроме автомобильного, либо

- суммы, исчисленной из расчета 12,00 долларов США за килограмм или 5,44 доллара США за фунт веса Груза, перевозимого автомобильным транспортом.

По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.

Срок предъявления претензий

Все претензии должны быть заявлены «DHL» в письменном виде в течение тридцати (30) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности.

Задержка в перевозке Грузов и Гарантии возврата денежных средств

«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке.

Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL».

Независящие от «DHL» обстоятельства

«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.

Международные конвенции

В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза.

Маршрут следования

Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.

Применимое законодательство

Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.

3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .

 

4. Условия совершения таможенных операций

4.1. Таможенный представитель:

4.1.1 вправе производить таможенное декларирование Экспресс-груза;

4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;

4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.

4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.

Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения

4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.

4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.

 

5. Ответственность Сторон

5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.

5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.

5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.

 

6. Тарифы и оплата услуг по совершению таможенных операций:

6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.

6.2. Услуги Таможенного представителя должны быть оплачены Получателем.

6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.

 

7. Общие положения

7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

 

SHIPMENT INSURANCE

DELLOGLIOSTORE.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer covered by the insurance.

 

ORDER RECEIPT 

Upon delivery, clients are advised to inspect the box carefully BEFORE signed for receipt of the merchandise. If your order has been opened by your local Customs office or by the Courier for further inspection, the box will be closed with a branded security control seal. If the box looks to have been tampered with, or the official DELL’OGLIO adhesive tape is NOT intact, we advise clients to either sign for the package with reservations or refuse the package.  In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, we advise to open a claim immediately with the local DHL Office and contact DELLOGLIOSTORE.COM at storeonline@delloglio.it.  
 

AUTHORIZED SHIPMENT DELIVERY

Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise.
If the Client will receive a box that had been open by the Custom or by the Courier from external inspections, the parcel would be with a control security seal.
For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local DHL Office and contact DELL’OGLIO at storeonline@delloglio.it

SUCCESSFUL SHIPMENT DELIVERY

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the DELLOGLIOSTORE.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement

 

RETURN POLICY - GENERAL TERMS

If for any reason Clients are not satisfied with their order, a return request may be made within 10 days of receipt of the item(s).  
 
The following terms must be followed fo the return to be processed:   
 

  • The original SECURITY SEAL must be intact and attached to the item(s), and must not have been removed or cut in any way.  
  • Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. 
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order. 
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns should be sent with the original shipment box. 
  • In the case of defective or incorrect merchandise received, clients should send photographic support to storeonline@delloglio.it     
  • Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client. 
  • - Pick-ups for all authorized returns with DELL’OGLIO's courier account numbers must originate from the same country of the original shipment. 
  • - DELL’OGLIO reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, DELL’OGLIO reserves the right to deduct a 10% administrative/re-stocking fee from the refund. 
  • - DELL’OGLIO will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address. 

  

EXCHANGE AND REFUND POLICY

All authorized returned merchandise is subject re-entry inspection which is at the sole discretion of DELL’OGLIO and must meet all the requirements listed under the Return Policy 
 
If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from storeonline@delloglio.it. 
 
If the Client requests a Size Change the exchange item will be sent to the Client free of charge. 
 
If the Client requests a refund, the refund minus a return fee of €20,00 and any Import/Export Tax & Fees incurred will be processed as per the original payment method selected.  
 
Generally, refunds processed via credit card will reappear in the Client’s card statement within ten working days, however the exact time may depend from credit card company to credit card company.  
 
DELL’OGLIO reserves the right to refuse unauthorized returns. DELL’OGLIO will NOT accept any items that have been worn, washed or altered for any reason. DELL’OGLIO reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise

 

RETURN INSTRUCTIONS

1. E-mail storeonline@delloglio.it within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.

2. Please send the return with the courier indicated in the email sent by DELLOGLIOSTORE.COM customer service. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up)

 

PRODUCTS AND IMAGES ONLINE

DELL’OGLIO S.P.A and D’O S.P.A (as represented by DELLOGLIOSTORE.COM) decline every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original. Images on DELLOGLIOSTORE.COM belong to DELL’OGLIO S.P.A and D’O S.P.A and any unauthorized use of these images without the express written consent of DELL’OGLIO S.P.A and D’O S.P.A is forbidden. 
 

PRODUCT AVAILABILITY

Items featured on DELLOGLIOSTORE.COM reflect the actual availability of the item in color and size. The site is linked to all the holdings of DELL’OGLIO S.P.A and D’O S.P.A including warehouses and boutiques. Once the order is processed by the Orders Department DELL’OGLIO S.P.A and D’O S.P.A reserve the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with DELL’OGLIO S.P.A and D’O S.P.A. 

Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

TERMS AND CONDITIONS

This notice contains the terms and legal conditions that govern the web site DELLOGLIOSTORE.COM . Users of DELLOGLIOSTORE.COM accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, DELL’OGLIO S.P.A and D’O S.P.A reserve the right to ask the Users to refrain from using the DELLOGLIOSTORE.COM website. The access and the use of the web site DELLOGLIOSTORE.COM are for personal use only. The visualization of the web site DELLOGLIOSTORE.COM provides Clients with product information and the possibility to purchase merchandise. 
 .

PROPERTY-COPYRIGHT & TRADEMARKS

DELL’OGLIO SpA is the owner of the website DELLOGLIOSTORE.COM and its contents, which are shared with and managed in collaboration with D’O S.P.A.  This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site DELLOGLIOSTORE.COM is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from DELL’OGLIO SpA. DELL’OGLIO SpA does not allow the use of DELLOGLIOSTORE.COM’s contents or the trademark for any other purpose than what is written above. 
 .

PROCESSING ORDERS

DELL’OGLIO S.P.A and D’O S.P.A reserve the right to decline an order in the event that Adyen does not receive verification from the Client's bank or flags the order as potentially fraudlent. It is at the sole discretion of DELL’OGLIO S.P.A and D’O S.P.A to reserve the right to decline to process an order and/or offer service to anyone at anytime. Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately. DELL’OGLIO S.P.A and D’O S.P.A reserve the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping. 
 
 

FINAL CUSTOMER

DELL’OGLIO has created and published the web site DELL’OGLIO with the mission to offer a service exclusively for Clients of DELL’OGLIO S.p.A and D.O S.p.A The products on sale on the web site DELLOGLIOSTORE.COM are destined to the Final Customer. “Final Customer" is intended as any person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at DELLLOGLIOSTORE.COM DELL’OGLIO S.P.A and D’O S.P.A reserve the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. 

SUCCESSFUL DELIVERY

All Clients who enter into a commercial relationship with DELLOGLIOSTORE.COM by placing an order MUST have the item delivered. If at anytime, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement. 

DECLINATION OF RESPONSABILITY

DELL’OGLIO S.P.A and D’O S.P.A publish information on the web site DELLOGLIOSTORE.COM to provide a service to Users, but decline every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, DELL’OGLIO S.P.A and D’O S.P.A will execute immediate correction. DELL’OGLIO S.P.A and D’O S.P.A also reserve the right to make corrections and changes to the web site when necessary without giving prior notice. DELL’OGLIO S.P.A and D’O S.P.A do not offer any guarantee that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction. DELLOGLIOSTORE.COM and all local domains (.CN, .CO.UK, .IT, .JP) is a protected site according to international Internet standards and, if used correctly, Users can be reassured not to encounter viruses. However, DELL’OGLIO S.P.A and D’O S.P.A decline any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies" in the User's browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections

DELL’OGLIO S.P.A and D’O S.P.A reserve the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice. 

CLIENT REQUIREMENTS

To place orders at DELLOGIOSTORE.COM Clients must: 
- Be 18 years or older. 
- Be eligible to enter legally binding contracts. 
- Be competent to enter legally binding contracts. 
- Have a valid POP e-mail address. 
- Have a valid Credit Card for authorization and payment: Visa or MasterCard and wire transfer. 
 
All orders from the DELLOGLIOSTORE.COM website will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees (excluding the following DDP countries where goods are shipped inclusive of taxes: USA, Australia, Japan, South Korea.) If the package is not successfully delivered to the Client’s address as per the DELLOGLIOSTORE.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement. 
  

ITALIAN LAW

The DELLOGLIOSTORE.COM web site, in adherence to Italian law and in particular to the Court of Palermo, states: 
 
“Entering this web site the User, DELL’OGLIO SpA and D’O S.p.A agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The the User, DELL’OGLIO SpA and D’O S.p.A also agree to submit exclusively to the competent Court of Palermo for the questions above DELL’OGLIO SpA and D’O S.p.A do not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws." 

PRIVACY POLICY 

 1. ABOUT DELL'OGLIO SPA AND D’O S.P.A 
DELL’OGLIO S.P.A and D’O S.P.A. are committed to protecting your privacy. This Privacy Policy provides information on how we collect and use personal data and it applies to DELLOGLIOSTORE.COM and our international websites. Dell'Oglio s.p.a. is a company registered in Italy (P.IVA. IT00189700826), with its registered headquaters at Via Ruggero Settimo, 26/b - Palermo – 90141 (PA) – Italy. D'O s.p.a. is a company registered in Italy (P.IVA. IT06710570828), with its registered headquaters at Via della LIbertà, 41 - Palermo – 90139 (PA) – Italy. 
 
2. ABOUT THIS POLICY 
This Privacy Policy (together with our customer Terms and Conditions applicable in your country and any other documents referred to in it) sets out the information that we collect, the reasons for which we collect that information, and how we may use and share that information. By visiting our Website, you are accepting and consenting to the practices described in this Privacy Policy. 


3. THIRD PARTY WEBSITES 
Our Website may contain links to and from the websites of advertisers and affiliates. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites. 

4. WHAT INFORMATION DO WE COLLECT, AND HOW? 

When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you: 

• information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms and surveys), opt in to receive our newsletters and special offers, 
participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise). 
This information may include your name, address or location, phone number and email address, date of birth, gender, purchase information, images and financial information (including your credit or debit card details), amongst other information. 
From your account, you can invite your friends to shop at our Website (including by email, Facebook, Pinterest or our Refer a friends program). Please ensure that you have the permission of your friends before sharing their contact details with us and only forward emails to people you know would be happy to receive them. 

• information we receive from other accounts or sources: we may receive information about you from your other accounts or other websites, including our partner platforms, social media providers like Facebook, advertising networks and analytics partners, and payment and delivery service providers, amongst others. 

•  We may append information about you that is publicly available. This information may include, for example, household size, household income, or profession. This information may be associated with your personal information such as name, email address, physical address, or phone number. 

• information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes: 

• cookies: we’ve set out more details about cookies below, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website; 
• device information: the information provided by your device will differ depending on which type of device you are using and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, the pages you have visited and your country location. 
• information we collect in store: Dell'Oglio and DO are always looking for ways to improve your shopping experience and this extends to your experiences in-store.  You may also give us information about yourself in-store if you make a purchase using a credit or debit card, attend an im-store event, provide us with feedback or otherwise interact or correspond with us in-store. 

5. WHAT DO YOU USE MY INFORMATION FOR? 
To make our Website work, including to allow you to order and receive products from our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways. The key purposes for which we use your information are as follows: 
• to provide you with the products you have ordered: to order products, you need to register an account on our Website (which you may personalise). Your information (including name, address, phone number, email address, and financial information (such as debit or credit card details)) will be used so you can submit, and we can process and fulfil, that order. We may also use your information to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your information to third parties including our delivery partners, as further set out below; 
• to administer, maintain, and optimise our Website, our services and your experience: we want you to have the best experience possible when you interact with us. Both online and in store To do this, we use your information (including log data, statistical information, and device information) to ensure that the Website and its features working correctly, to adapt and customise our Website to better suit your preferences, and to provide pages specific to your language or geografical location.  We may also work with selected third parties to match or combine some of your information to provide you with customised offers and personalised services; 
• to provide you with customer services: if you contact our customer services team or provide us with feedback for any reason, whether by email, phone, chat, or otherwise, we will use your information (including your name, phone number, and email address) to help us categorise the communication, respond to you, and where appropriate, investigate, and resolve any issue or incident that you may have. We may also use your phone number or email address to let you know the status of, or if there are any problems with, your order; 
• For advertising and marketing purposes: 
o Where you have told us you would like to receive marketing communications or unless you tell us otherwise, Dell'Oglio s.p.a. and D’O S.P.A will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you; 
o We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from Dell'Oglio and DELLOGLIOSTORE.COM. We do not share your personal information with any third party advertisers or networks for the provision of third party advertising on our Services. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy; 
 
• to carry out research, analysis, and surveys on your use of our Website, and views: where you have opted in to receiving communications from us, we may use your personal details (including your name, address, email address, and phone number) to send you surveys to find out your views of our Website and services. We may also carry out analysis of, and research into, the ways that you use our Website so we can optimise the Website and your experience. We may use third parties to carry out any research, analysis, and surveys, or to deliver incentives in return for your participation in polls, as further set out below; and 
• for your, and our, financial security: for everyone’s safety, we need to ensure that our customers are genuine. To do this, we may use your personal information (including your name, address, and financial information (such as credit or debit card details) to confirm your identity and perform credit check or anti-fraud checks. We may use third party credit reference or fraud prevention agencies to perform these checks, as further set out below, but no formal credit check is performed and your credit rating will not be affected. Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party. 

6. WHO DO YOU SHARE MY INFORMATION WITH?

To provide the Website and our services, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances: 

• group companies for business purposes: We may share your personal information with other members of Dell'Oglio in order to operate our business and provide the Website and services. Rest assured, the requirements of this Privacy Policy apply to all of Dell'Oglio; inlcuding D’O S.p.A 
• third party service providers for business purposes: to function properly, we rely on a number of carefully selected third parties to provide us with services and products. These include courier companies to deliver products, anti-fraud providers to keep us and you secure, analytics companies to enable our marketing, research companies to help us carry out surveys, IT/technology providers to support, maintain and provide our technology and IT infrastructure and others. We permit these companies to use your personal information only to the extent necessary to provide us with their services and products; we do not allow these third parties to disclose or use your information for any other purposes. 

7. TRANSFERS OF YOUR PERSONAL DATA 
To provide our Website and our services, we may transfer and store the personal information that we collect from you to a destination outside of the European Economic Area (“EEA”). It may also be processed by individuals operating outside of the EEA who work for us, one of our suppliers, or one of our partners. We may need to do this to fulfil your order, process your payment details, or provide support or hosting services. We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this Privacy Policy. 

8. COOKIES 
We use technology such as "cookies" to collect information and store your online preferences. 
We use the following categories of cookies on our Website 
STRICTLY NECESSARY COOKIES Essential to allow you to navigate around the website and use its features. Without these cookies, services such as remembering your login details or shopping basket items cannot be provided. 
PERFORMANCE COOKIES Collection of anonymous information on how you use our Website. For example Google Analytics cookies help us understand how customers arrive at  browse or use our site and highlight areas that can be improved as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our Website. 
FUNCTIONALITY COOKIES Memory of choices you make such as the country you visit our website from, language and search parameters. These can then be used to provide you with a more tailored and enjoyable. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our Website.

PROFILING OR PUBLICITY COOKIES

Cookies used to collect information relating to your navigation habits to be able to send publicity messages that are most relavant to you and your interests. Usually, they are linked to third party websites. These memorise the websites visited and this information is shared with other parties, such as advertisers.

SOCIAL MEDIA COOKIES

These consent the sharing of what has been viewed on the website via social networks, such as Facebook. These cookies are outside of our control. We advise therefore, to refer to the privacy policies of the social netwoks, to verifiy the functionality of their cookies. Should you wish to deactivate the cookies already installed on your computer,we advise consulting the support section or browser assistance for instructions on the procedure to follow that will allow the identification of files or directories in which cookies are memorized. More detailed information on the disactivation or limitation of cookies can be retrieved from the website  www.aboutcookies.org. We advise, however, that the limitation of our cookies or the disactivation of future cookies may mean limiting access to certain areas or functions of our website.

9. SAFETY.

Your safety and the protection of your personal data is very important to us.

We adopt reasonable measures to try to protect the personal data you provide (avoidance of data loss, illicit use, incorrect or unauthorized use) by way of:

• use of a Secure Socket Layer ("SSL") protocoll for the encryption of personal data provided during the order process (including any financial data such as credit or debit card details)

• request to set a password to access your personal account on the website

• cancellation of memorised credit or debit card data that would consent third parties to carry out transactions using the details in question (for example CVV code)

• periodic monitoring of our servers and information systems to reveal eventual vulnerabilities. Unfortunately, despite every precaution, the transmission of data via the Internet cannot be considered completely safe. We cannot guarantee the security of your personal data transmitted via our website, and any such transmission is at your risk.

 

10. CONSERVATION OF DATA

Your personal data treated for the PURCHASED OF PRODUCTS will be conserved for the necessary time to execute the contract, respecting the time limits indicated in the applicable laws.

Your personal data treated for the finality of MARKETING AND SUBSCRIPTION TO THE NEWSLETTER will be conserved for as long as you do not request the revocation of your subscription to the newsletter, or the consent to the treatment of your data except for the data related to the details of your purchases, your profile, and your preferences, which will be conserved for the finality of profiling and marketing for a maximum period of 12 months from registration. Once this time has expired the same data will be cancelled or rendered anonymous in a permanent way.

 

11. RIGHTS OF THE INTERESTED PARTY

The interested party has the right to ask Dell’Oglio S.p.A and D’O S.p.A for access to the personal data relating to them, together with the correction, cancellation, limitation or opposition to the treatment of such data, if carried out in an automated way on the base of consent or for the execution of the contract. The interested party has the right to revoke their consent in any moment without prejudice towards the lawfulness of the treatment based on consent lent before the revoke. The interested party has the right to propose a claim to the Guarntor Authority for the treatment of personal detail, pursuant to art. 77 of EU Regulation UE 679/2016.  

 

12. EXERCISE OF RIGHTS

Should you wish to exercise any of your rights or have any questions or doubts relating to the information of privacy, we invite you to contact us:

• by phone at the number +39 091 584433 (available from Monday to Friday from 09:30 – 13:30 and 14:30 – 18:30 CET)

• by e-mail at the address  customercare@delloglio.it;

 

13. POLICY UPDATES

This policy was last updated in September 2018. Any eventual update by us in the future will be published on this page and, where appropriate, communicated to you by email. We invite you to periodically check the page to remain informed in regards to eventual updates and/or modifications to our privacy policy.

 

SIZE CHART

WOMAN APPAREL
 
International sizes IT Jeans US UK FR/EU JP
  standard roman numerals waist
(inches)
  standard Trunk (inches)    
XXS 36 000 22-23 0 4 30 32 5
XS 38 00 24-25 2 6 32 34 7
s 40 0 26-27 4 8 34 36 9
M 42 I 28-29 6 10 36 38 11
L 44 II 30-31 8 12 38 40 13
XL 46 III 32-33 10 14 40 42 15
XXL 48 IV 34-35 12 16 42 44 17
XXXL 50-52 V 36-38 14-16 18-20 44-46 46 19-21
 

Metric conversion

Inches 22 24 26 28 30 32 34 36 38 40 42 44 46
Centimetres 56 61 66 71 76 81 86 91 97 102 107 112 117

WOMAN ACCESSORIES

 

Belts

International sizes Length
  cm inches
XXS 60-65 24-26
XS 70-75 28-30
S 80-85 32-34
M 90-95 36-38
L 100 40
XL 105 42
XXL 110 44
XXXL 115 46
The length of a belt is measured from the buckle (included) up to the central hole.
We suggest to measure your waist while wearing the trousers you would wear the belt on.

Gloves

International sizes Length
  cm inches
XXS 12,5 6
XS 16,5 6.5
S 17,8 7
M 19 7.5
L 20,3 8
XL 21,6 8.5
XXL 22,9 9
XXXL 24 9.5
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size.

Hats

International sizes Length
  cm inches UK/US
XXS 54 21.6 63/4
XS 55 21.6 67/3
S 56 22 7
M 57 22.4 71/3
L 58 22.8 71/4
XL 59 23.2 73/3
XXL 60 23.6 71/2
XXXL 61 34 73/3
Measure the circumference of your head above eyebrows level.
The measure in centimetres corresponds to your size in the European system.
 

WOMAN SHOES

 
EU UK US JP
(cm)
34-35,5 1-2.5 4-5.5 21-22.5
36-36,5 3-3.5 6-6.5 23-23.5
37-37,5 4-4.5 7-7.5 24-24.5
38-38,5 5-5.5 8-8.5 25-25.5
39-39,5 6-6.5 9-9.5 26-26.5
40-40,5 7-7.5 10-10.5 27-27.5
41-41,5 8-8.5 11-11.5 28-28.5
42-44 9-11 12-14 29-31

MEN’S WEAR

 
International sizes IT Jeans US/UK FR Shirts
(Collar size)
  standard roman numerals waist
(inches)
    cm pollici
XXS 44 0 28-29 34 40 37  
XS 46 I 30-31 36 42 38 14
S 48 II 32-33 38 44 39 141/2-15
M 50 III 34-35 40 46 40 151/2-153/4
L 52 IV 36-37 42 48 41 16-161/2
XL 54 V 38-39 44 50 42-43 17-171/2
XXL 56 VI 40-41 46 52 44-45 18-181/2
XXXL 58 VII 42-43 48 54 46-47 19-191/2
 

Metric conversion

Inches 22 24 26 28 30 32 34 36 38 40 42 44 46
Centimetres 56 61 66 71 76 81 86 91 97 102 107 112 117

MEN’S ACCESSORIES

 

Cinture

International sizes Length
  cm inches
XXS 75 30
XS 80 32
S 85 34
M 90-95 36-38
L 100 40
XL 105 42
XXL 110-115 44-46
XXXL 120 48
The length of a belt is measured from the buckle (included) up to the central hole.
We suggest to measure your waist while wearing the trousers you would wear the belt on.

Gloves

International sizes Length
  cm inches
XXS 17,8 7
XS 19 7.5
S 20,3 8
M 21,6 8.5
L 22,9 9
XL 24 9.5
XXL 25,4 10
XXXL 26,7-27,9 10.5-11
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size.

Hats

International sizes Length
  cm inches UK/US
XXS 54   63/4
XS 55 21.6 67/3
S 56 22 7
M 57 22.4 71/3
L 58 22.8 71/4
XL 59 23.2 73/3
XXL 60 23.6 71/2
XXXL 61 24 73/3
Measure the circumference of your head above eyebrows level.
The measure in centimetres corresponds to your size in the European system.
 

MEN’S SHOES

 
EU UK
36-39.5 2-5.5
40-40.5 6-6.5
41-41.5 7-7.5
42-42.5 8-8.5
43-43.5 9-9.5
44-44.5 10-10.5
45-45.5 11-11.5
46-49 12-15
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